Privacy Policy

Last Updated: October 28, 2026

Welcome to VENA. Your privacy matters to us. This Privacy Policy explains how VENA (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, purchase our products, or communicate with us.

Website: https://venasock.com

Business Operator VENA LLC

Contact Email: vena@gamil.com

Business Address:30 N Gould St, STE R, Sheridan, WY 82801, USA

## 1. Information We Collect

When you visit or interact with our website, we may collect the following information:

**Personal and Contact Information**
- Full name
- Email address
- Telephone number
- Billing and shipping addresses

**Order and Transaction Information**
- Products purchased
- Order details and purchase history
- Payment status and transaction information
- Shipping and tracking details
- Returns and customer service requests

Payments are processed through secure third-party payment providers. We do not generally receive or store your complete payment card details.

**Technical and Browsing Information**
- IP address
- Browser type and device information
- Pages visited and website interactions
- Cookies and similar tracking technologies
- Referral sources and advertising interactions

**Communications**

We may collect information you voluntarily provide when contacting customer support, submitting a form, or subscribing to marketing communications.

## 2. How We Use Your Information

We use personal information to:

- Process payments and fulfill orders.
- Arrange shipping and provide tracking updates.
- Respond to customer inquiries.
- Handle returns, refunds, and fit guarantee requests.
- Maintain and improve our website and customer experience.
- Detect fraudulent transactions and protect our business.
- Comply with applicable legal obligations.
- Send promotional communications when permitted by applicable law.

We do not sell your personal information for money. However, certain advertising and analytics activities may be considered “sharing” or “selling” under some privacy laws, even when no money is exchanged.

## 3. Cookies and Advertising Technologies

Our website may use cookies and similar technologies to remember preferences, support essential shopping functions, measure website performance, and deliver relevant advertising.

We may use services such as Shopify analytics and Meta advertising tools, where enabled.

Depending on your location and applicable law, you may be able to manage non-essential cookies, withdraw consent, or opt out of certain targeted advertising activities.

You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

## 4. How We Share Your Information

We may share necessary personal information with trusted service providers, including:

- Shopify, our e-commerce platform.
- Payment processing providers.
- Shipping carriers, suppliers, and fulfillment partners.
- Customer support and communication providers.
- Analytics and advertising providers, where enabled.
- Professional advisers and authorities when legally required.

Because our products may be fulfilled internationally, relevant order and shipping information may be transferred to service providers outside your country, including China.

These providers receive information necessary to perform their services, subject to applicable contractual and legal safeguards.

## 5. International Data Transfers

VENA serves customers in Canada and the United States and may work with service providers operating in other countries.

Your information may therefore be processed or stored outside your country of residence, where different privacy laws may apply.

We take reasonable steps to protect personal information in accordance with applicable laws.

## 6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, meet legal and accounting requirements, resolve disputes, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and applicable legal obligations.

## 7. Your Privacy Rights

Depending on where you live, you may have the right to:

- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing or targeted advertising activities.
- Request information about how your data is used or disclosed.

To submit a privacy request, contact us at **[Privacy Contact Email]**.

We may need to verify your identity before fulfilling certain requests. We will respond in accordance with applicable law.

## 8. Marketing Communications

If you subscribe to VENA marketing communications, we may send you product news, offers, and promotional messages where permitted.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

Transactional communications related to orders, shipping, or customer support may still be sent when necessary.

## 9. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

## 10. Children's Privacy

Our website is intended for adults and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information, please contact us.

## 11. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information.

## 12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, technology, or legal obligations.

Any updates will be published on this page with a revised effective date.

## 13. Contact Us

For privacy-related questions or requests, please contact:

**VENA Customer Support**

Email: vena@gmail.com

Business Operator: VENA LLC

Business Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA

Website: https://venasock.com