Shipping Policy

Last Updated: October 28, 2026

At VENA, we're committed to making your shopping experience simple, reliable, and transparent.

This Shipping Policy explains how we process, ship, and deliver your orders.

1. Where We Ship

VENA currently serves customers in:

• Canada

• United States

Shipping availability may vary depending on the destination and product.

If we cannot ship to your address, we will contact you to discuss available options or arrange an appropriate refund.

2. Order Processing

Orders are generally processed within 1–2 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

During promotional periods, holidays, or periods of high order volume, processing may take longer.

Once your order has been dispatched, you will receive shipping confirmation and tracking information when available.

3. Estimated Delivery Times

Our estimated shipping times are:

Destination	Estimated Transit Time
Canada	5–7 business days
United States	5–7 business days

These estimates exclude order processing time.

Delivery dates are estimates, not guarantees.

Actual delivery times may vary due to customs clearance, carrier operations, weather, holidays, or other circumstances beyond our reasonable control.

4. International Fulfillment

To serve customers efficiently, VENA works with international fulfillment and logistics partners.

Some orders are shipped directly from fulfillment facilities outside Canada and the United States, including China.

Depending on the order, shipping may involve multiple logistics providers before final delivery.

5. Shipping Fees

Shipping fees, including any free-shipping promotions, will be displayed at checkout before you complete your purchase.

The amount charged depends on the shipping options available for your order.

Any promotional shipping offer is subject to the conditions displayed at checkout.

6. Order Tracking

Once your order has shipped, we will provide a tracking number when available.

You can use this number on our order tracking page to monitor your delivery.

Tracking updates may take 24–72 hours to appear after dispatch.

If your tracking information has not updated for several days, please contact our customer support team.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination and applicable regulations.

Any charges collected by VENA will be disclosed during checkout.

Unless checkout explicitly states that applicable import charges are included, additional charges may be assessed by customs authorities or delivery providers.

Customers will be informed of any known charges to the extent required by applicable law.

8. Incorrect or Incomplete Shipping Addresses

Please ensure that your shipping address is accurate and complete before placing your order.

If you notice an error, contact us immediately at [Customer Support Email].

We will try to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment.

Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

9. Delayed, Lost, or Missing Packages

If your package is delayed, lost, or marked as delivered but cannot be located, please contact our support team.

We will review the tracking information and investigate with the delivery provider.

If an order is confirmed lost or not delivered, we will provide an appropriate remedy in accordance with applicable law.

10. Multiple Shipments

Some orders may arrive in separate packages depending on product availability and fulfillment arrangements.

If your order is shipped in multiple packages, you may receive separate tracking information.

11. Shipping Policy Updates

We may update our shipping methods, destinations, and estimated delivery times as our operations evolve.

Any changes will be reflected on this page.

12. Contact Us

For shipping questions or order tracking assistance:

VENA Customer Support

Email: [Customer Support Email]

Website: https://venasock.com