Politique de remboursement

# Return & Refund Policy

**Last Updated: October 28, 2026**

At VENA, your comfort and satisfaction matter to us. We want you to feel confident when shopping for compression socks.

This policy explains our standard return and refund process, as well as our separate **60-Day Perfect Fit Guarantee**.

## 1. Standard Returns — 14 Days

If you are not satisfied with your purchase, you may request a return within **14 calendar days of receiving your order**.

To qualify for a standard return, your items must be:

- Unworn and unused.
- Unwashed.
- In their original condition and packaging.
- Accompanied by proof of purchase or an order number.

For hygiene reasons, worn or washed compression socks are not eligible for standard returns unless they are defective or applicable law requires otherwise.

## 2. How to Request a Return

To request a return, please email **[Customer Support Email]** with:

- Your order number.
- Your full name.
- The item you wish to return.
- The reason for your return.

Our support team will review your request and provide return instructions.

**Please do not send products back without contacting us first.**

Returns must be sent to the return address provided by our support team, which may differ from the address shown on your original shipment.

## 3. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

If an item arrives damaged, defective, or incorrect, VENA will provide an appropriate remedy, including covering reasonable return shipping costs when a return is required.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

## 4. Refund Processing

Once we receive and inspect your eligible returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow up to **10 business days after refund approval** for us to process the refund. Your bank or payment provider may require additional time to display the funds.

If your refund has not appeared after the expected processing period, please contact your payment provider or our support team.

## 5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your order contains an incorrect, damaged, or defective item, contact us as soon as possible at **[Customer Support Email]**.

Include your order number and clear photographs of the product and packaging when possible.

We will review the issue and offer an appropriate solution, such as a replacement or refund, in accordance with applicable law.

Your statutory consumer rights remain unaffected by this policy.

## 6. VENA 60-Day Perfect Fit Guarantee

Finding the right compression sock size should feel simple.

That's why VENA offers a **60-Day Perfect Fit Guarantee** on eligible compression socks.

If the size you ordered does not fit properly, you may request a replacement size within **60 calendar days of receiving your order**.

To request a size replacement:

1. Contact **[Customer Support Email]** within the 60-day period.
2. Provide your order number and the size you originally purchased.
3. Tell us which replacement size you need.

For eligible requests, we will send a replacement size at no additional cost.

**You do not need to return your original pair.**

This guarantee applies to size-related concerns and is separate from our standard return and refund policy.

The 60-Day Perfect Fit Guarantee is a size replacement guarantee, **not a 60-day money-back guarantee**.

## 7. Exchanges

For eligible size-related exchanges, please use our 60-Day Perfect Fit Guarantee.

For other exchange requests, contact our customer support team. Availability and eligibility will depend on the circumstances.

## 8. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will try to accommodate your request before the order enters fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible. You may still be eligible to request a return after delivery under this policy.

## 9. Missing or Undelivered Orders

If your tracking information indicates a delivery problem or your package has not arrived within the applicable delivery timeframe, please contact us.

We will investigate the shipment with the relevant delivery partner and provide an appropriate resolution based on the circumstances and applicable consumer law.

## 10. Consumer Rights

Nothing in this policy limits or excludes any non-waivable rights or remedies available to you under applicable consumer protection laws.

## 11. Contact Us

For returns, refunds, exchanges, or fit guarantee requests:

**VENA Customer Support**

Email: vena@gmail.com

Website: https://venasock.com